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Yesterday, Frederiksberg municipality hosted the spring PUG theme day in Denmark. First presentation was made by Kim Skotte Larsen, Herning municipality, who showed their initial steps towards implementing SLM in their entire IT department. Second to speak was Allan Eriksen, Vordingborg municipality, who showed their way of handling contracts in POB – and emphasized the clear financial benefits of being in control of ones contracts. The meeting was a great success with a lot of networking and mutual inspiration among the participants – after lunch the participants were taken on a guided tour around the town hall that included a visit in the bell tower. Lykke Harrison, Wendia, rounded off the day by showing how SLA times can be used to differentiate and specify services on CI’s, and answering questions from the audience.

From 29-30 April 2015 users of Wendia’s ITSM Tool Suite POB met for the annual POB User Conference in Rothenburg ob der Tauber, a small town in the South of Germany that brings the Middle Ages and the Renaissance to life. For two days, German and Swiss Wendia customers spent their time with ITSM related expert presentations, product news and the popular technical forum headed by Wendia Product Manager Klaus Dettmer, Manager Consulting Christian Leipholz and Comparex POB Expert Stefan Reichelt.

New ideas and inspiration for daily business were complemented by many opportunities for networking and the exchange of knowledge and experience among POB users. The conference program was rounded off by activities like archery, a tour with the night watchman through medieval Rothenburg and a nightcap in a medieval tavern in one of Rothenburg’s oldest preserved dwellings.

Wendia is again participating in the upcoming Best Management Practice Kongress by SERVIEW. The BMPK15 is about Service Management, project management, leadership and other current topics and best practices. Join the more than 450 participants and 40 exhibitors in Bad Neuenahr, Germany, on 18-22 May. See the Top 5 reasons you would want to visit Wendia’s stand and perhaps even book a time for a personal POB demo.

Get the latest version of POB G6!

Download Version 1.6 from the Wendia ftp server now to get up and running with the latest enhancements and optimizations in POB.

Some of the great new functionality that you will get with the new version include:
• Enhanced Knowledge Management
• New lists with grouping and filter possibilties and other enhancements in the UI
• Export and Import Settings from Enterprise Manager and other areas
• Extended functionality in the configuration framework, e.g. triggers, events and PQL

Please contact your local Account Manager for further information.

Thanks to all participants in the recent Scandinavian PUG Conference for making it a great success. The two-day conference took us through presentations and round-table discussions about integrations, self service, workflows etc. We even had the chance to work together in groups across countries and organizations when we had our ice sculpting activity, which resulted in some fine works of art.

Presentations are uploaded under Scandinavian events as they are received. See more of Arne J. W. Kolstø’s pictures taken at the conference.

The spring PUG Theme Day in Denmark will be hosted by Frederiksberg Municipality on Tuesday, May 12.

The theme for the day is Service Level Management and Change Management – and Danish-speaking POB users are invited to join us for a day of user presentations, news from Wendia on the coming functionality in POB and plenty of networking opportunities.

Invitations will be sent out after Easter. Meanwhile, should you have any questions please send a mail to Maja Seilund.