Service Desk World 2013

Best Practices and Concepts for Sustainable Service Delivery – Or the Quest for the All-in-One-Device-Suitable-For-Every-Purpose

Cologne, 18 April 2013: Solve tickets, map ITIL Processes, support License Management and Software Delivery, scan and manage assets, make coffee, copy documents, get suit from the dry cleaner’s, archive files, handle accounting and correspondence – today’s service organizations seem to be on a quest for the All-in-One-Device-Suitable-For-Every-Purpose.

As a matter of fact, if IT wants to make sure that business departments and management appreciate the value it brings, CIOs and IT Managers have to make up their mind in time about future-oriented Service Delivery strategies.  IT Managers, Service Managers and CIOs discussed well tested and proven solutions for the realization of future business requirements at this years’ Service Desk World Congress in Cologne from 17 to 18 April 2013.

During the event Wendia’s German team has taken the opportunity to make new contacts, renew old contacts and get a detailed impression about the requirements of IT service organizations. In many conversations users and managers express their need for more one-for-all-purposes-solutions – solutions that clearly exceed the functionality of standard ITSM solutions.

POB may not be able to make coffee or handle personal archives, still the tool suite impresses with innovative features and sustainable solutions that prepare service organizations for future business requirements.  Reason enough for the German Wendia Team to introduce the latest POB release including the Self Service Portal and applications for mobile devices to the audience at the Service Desk World show.

After two days with interesting keynotes and workshops covering different topics and latest trends of the industry, the German Wendia team is looking back on a successful event with a lot of new impressions, contacts and information.