When Self Service and Automation Makes Life Easier for the Service Desk

Danish-speaking POB users are invited to a one-day event on 5 November, hosted by Herning municipality. Focusing on the new self service portal in POB G6, we will learn how RFC’s can be automated using cases and changes. In an ideal setup, only few incidents occur, as errors are prevented before they affect business – and with an automated handling of service requests the service desk have time for the more exciting challenges. Allan Eriksen, Vordingborg municipality, and Wendia’s Lykke Harrison will go into detail, showing how services are made in the portal, how triggers are set up, how web services are configured and much more.

POB Customer/Partner Conference 2013

Anthelio-LS and POB 2013 - FINAL

Anthelio-LS and POB 2013 – FINAL

G6 Enterprise Manager

G6 Enterprise Manager

G6 Integration

G6 Integration

G6 Self Service Portal

G6 Self Service Portal

How to create a world class CMDB

How to create a world class CMDB

Leveraging Technical Support

Leveraging Technical Support

Product Status Update

Product Status Update

POB Mobile Interfaces

POB Mobile Interfaces

 

Onboarding-Offboarding

Onboarding-Offboarding

PUG Links

PUG Links

Reporting, Dashboards and Metrics

Reporting, Dashboards and Metrics

Self Service Portal

Self Service Portal

Tomorrow's Service Desk

Tomorrow’s Service Desk

Triggers - Events

Triggers – Events

Upgrade to G6

Upgrade to G6

Webshop

Webshop

Wendia Brandon Smith 2013 Conference Presentation

Wendia Brandon Smith 2013 Conference Presentation

Wendia UserConference2013 Kerstin

Wendia UserConference2013 Kerstin

Wendia UserConference2013 MarkleyGroupPreso

Wendia_UserConference2013_MarkleyGroupPreso

VRSG AG St. Gallen Celebrate their 100,000 POB Ticket

As Service Provider for organizations in the cantonal administration, VRSG St. Gallen has been working with Wendia’s tool suite already since 2008. Recently, they celebrated their 100,000 POB-ticket anniversary with a fancy-looking cake. Wendia representatives Michael H. Bender and Klaus Dettmer visited VRSG St. Gallen for their 100.000 POB tickets anniversary.

Register now for the annual D-A-CH POB User Group Conference

The seventh annual POB User Group conference, Wendia’s user forum for the German-speaking POB community is taking place at Fahrner’s Wellness & Nature Resort from 10 – 11 October 2013.

For two days, POB Users have the chance to get together with colleagues and share their knowledge and experience with POB. Get inspiration from our experts and collect new ideas for your everyday business and organization.

Upcoming Customer-Partner Conference in Utah

Wendia North America invites you to the 2013 customer-partner conference September 9-13 at the Sundance Resort in Sundance, Utah.

Nestled in the scenic mountain hideaway of the famed Provo Canyon, the Sundance Resort offers a rustic, yet elegant and world-class experience. Purchased in 1969 by Robert Redford, Sundance rests on the slopes of Mount Timpanogos overlooking the Provo River. With a collection of unique guest cottages and suites, you will be able to soak in the scenery, wildlife and luxury that Sundance provides. World-class dining and superior recreational activities will let you be a part of the high-class amenities that Sundance is so highly recognized for. Join us this September to experience the grandeur of Sundance.

..where we again Learn from Wendia chief executives, Connect with international customers, industry experts and key partners and Share best practices, insights and strategies.

Your registration includes:

  • Informative conference sessions
  • Interactive workshops
  • Value-packed customer and partner presentations
  • Hands-on training
  • Personalized one-on-one meetings with Wendia executives
  • Daily meals
  • First-class entertainment and team-building activities

Conference fee is USD 895 per person – with lodging for four nights at the world-class Sundance Resort included, the fee is USD 1695.

This year we will be offering an Early Registration Special for those who will be in attendance at this year’s conference. Register and pay by June 17th to receive an upgraded training experience.

To learn more or to register please contact Paige Tueller, p.tueller@wendia.com

 

Upcoming G6 Admin Training

Wendia North America is pleased to offer you this chance to get up to speed on utilizing the new G6 release.

The G6 administrator training is scheduled for June 17-21, 2013 at Wendia North America’s offices in Orem, Utah. The registration fee is USD 1,250 per person, breakfast and lunch included. Please sign up no later than June 10.

For more information and registration please contact Paige Tueller, at p.tueller@wendia.com

The name is G6… POB G6

Wendia Germany attended the recent Serview Kongress on Best Management Practice “The IT World is not Enough” in Bad Neuenahr – some exciting days with a lot of new impressions, contacts and information.

Around 300 people from the ITSM industry met for a full week of trainings, workshops and keynotes.

With its motto “The IT World is not Enough”, this year’s congress was dedicated to the James Bond movies, so Wendia’s stand was decorated with life-size Bond Girls and people were invited to a challenging Bond Quiz that only true fans and experts were able to pass. Around 60 participants took up the challenge and participated in our competition.

The conference was also promoted in true 007 spirit: www.wendia.com/landing%20pages/index.html

PUG Theme Day on Migration to G6 (22 May 2013)

The spring theme day for Danish POB users was hosted by Vordingborg municipality. There was a nice turn-out with 23 participants from 15 organizations. Questions were asked and answered – and contacts were made.

The first presentation was given by host Allan Eriksen, Vordingborg kommune, who went into details with their migration project, giving us an impression of the resources spent, the time frame, the support staff’s adoption of the new version, the pros and cons of the new version etc. After a lavish lunch buffet Wendia’s Claus Hansen talked about the further roadmap for POB G6, explaining in short what could be expected in the coming two sub-releases; 1.4 and 1.5 that are scheduled for October and December this year. The POB Self Service Portal and POB for mobile devices were also demonstrated.

The PUG board thanks the speakers and the host.

A theme day in the fall is being planned, hosted by Herning municipality.

Service Desk World 2013

Best Practices and Concepts for Sustainable Service Delivery – Or the Quest for the All-in-One-Device-Suitable-For-Every-Purpose

Cologne, 18 April 2013: Solve tickets, map ITIL Processes, support License Management and Software Delivery, scan and manage assets, make coffee, copy documents, get suit from the dry cleaner’s, archive files, handle accounting and correspondence – today’s service organizations seem to be on a quest for the All-in-One-Device-Suitable-For-Every-Purpose.

As a matter of fact, if IT wants to make sure that business departments and management appreciate the value it brings, CIOs and IT Managers have to make up their mind in time about future-oriented Service Delivery strategies.  IT Managers, Service Managers and CIOs discussed well tested and proven solutions for the realization of future business requirements at this years’ Service Desk World Congress in Cologne from 17 to 18 April 2013.

During the event Wendia’s German team has taken the opportunity to make new contacts, renew old contacts and get a detailed impression about the requirements of IT service organizations. In many conversations users and managers express their need for more one-for-all-purposes-solutions – solutions that clearly exceed the functionality of standard ITSM solutions.

POB may not be able to make coffee or handle personal archives, still the tool suite impresses with innovative features and sustainable solutions that prepare service organizations for future business requirements.  Reason enough for the German Wendia Team to introduce the latest POB release including the Self Service Portal and applications for mobile devices to the audience at the Service Desk World show.

After two days with interesting keynotes and workshops covering different topics and latest trends of the industry, the German Wendia team is looking back on a successful event with a lot of new impressions, contacts and information.