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Wendia Beer is Breaking the Ice: Wendia Germany at the itSMF Annual Congress

Who is Wendia? Since Monday, 04 December 2012, participants at the annual itSMF Forum in Kassel, have a very simple answer to this question: “They are the lucky ones that have a great tool – and their own excellent beer!” With more than 400 visitors, the itSMF congress is one of the leading professional events in the IT Service Management industry.

This year, Wendia exclusively sponsored the official Get-Together-Party with beer from the small Vendia Brewery in Denmark. Beer has always been known as one of the most popular drinks in Germany. The country has more than 1.300 breweries and according to the statistics beer consumption reaches a number of about 100 liters of beer per person and per year. So a tough audience met at Wendia’s Beer Bar at the Congress Palais.

At the end, Wendia Beer bottles could be seen all over the whole exhibition space. Many congress participants got together at the Wendia stand across the bar to get to know more about Wendia, the exceptional supplier that not only has a great solution to offer, but also excellent beer.

Time for a Beer? Wendia Beer Bar at the annual itSMF Congress in Germany

Visit Wendia at the annual itSMF Congress at the Kongress Palais in Kassel, Germany, on 3-4 December 2012 and convince yourself: Wendia does not only have an extraordinary tool suite, but also excellent beer!

The itSMF Congress is one of the Top Events of the IT industry. Every year, the German itSMF association offers a high-quality program including many recognized speakers and a lot of opportunities to exchange knowledge and talk to experts, colleagues and consultants about the latest trends in the industry.

With a number of very basic oriented workshops, newcomers have an exclusive chance to a close look into the topics ITSM and ITIL Best Practices.

Please visit www.itsmf.de for further information.

Best Practice Taken from Practice: Change Management Instruction Manual Available

How to successfully change a running system? Eva-Maria Zeckey, recognized IT Service Management consultant gave a lot of useful advice and answers at this year’s annual POB User Group Conference for the German-speaking user community. With many years of practical experience as an IT and Service Desk Manager in one of Germany’s largest insurance companies with more than 16,000 end-users, Eva-Maria Zeckey has a lot to tell about the practical realization of Best Practices.

Her instruction manual about Change Management, a valuable practical guide about the basic foundation and the sustainable introduction of Change Management Processes, is now available for the POB User Group Community.

If you would like to get your copy, please send a mail to Miriam Gögelein, m.goegelein@wendia.com.

The recent theme day for Danish POB users was hosted by Topdanmark in Ballerup. There was a nice turn-out with 23 participants from 11 organizations. A lot of questions were asked and answered – and contacts were made.

The first presentation was given by host Lise Hostrup, Topdanmark, who showed examples from their POB, including how they integrate orders from their Intranet into POB Web Forms for further handling in POB. After a great lunch Allan Eriksen, Municipality of Vordingborg, took over and explained how he envisioned self service and automation in the municipality. Finally, Wendia’s Jesper Solholm presented the new Self Service Portal and the Web Shop in POB G6, in the soon-ready version 1.2.

The PUG board thanks the speakers and the host.

A new theme day is being planned in the spring.

“For the Business, the IT Service Desk Will Have an Even Higher Priority in the Future”:

POB User Group Conference D-A-CH, 23 – 24 October 2012

As the communicative interface between Business and IT, the value of the IT Service Desk will be rated even higher in the future, Hans-Peter Fröschle explains at this year’s annual POB User Group Conference in Oberstdorf, Germany. Together with experts of the industry Hans-Peter Fröschle, CEO of the itSMF organization in the DACH Region, made a strong statement about the value of the IT Service Organization for today’s and tomorrow’s business. With practically oriented workshops and break-out sessions on topics like Change Management, Service Catalogue and Business Continuity Management, the participants of the annual PUG Conference spent two days of intensive networking and knowledge exchange in Oberstdorf in the Southwestern part of Germany. Leisure activities included dinner at a local mountain hut and a walk through the wild and romantic Breitachklamm.

Documentation and presentations can be found on the EVENTS page.