Hi Bruno,
here is an example that i have just used at another customer
this will make POB look for 2 different tags when receiving mails, Case or CP-Ticket
<caseIdent value=”\s*(Case|CP-Ticket)\s*(?<id>\w+)\s*” />
in addition you should add following line to the same section in the config file to tell POB which tag you want to use on outbound mails
<outboundCaseIdent value=”CP-Ticket (\d+)” />
Yours
Jesper