New speaker in place for the Scandinavian PUG conference, as Herning municipality will be giving a presentation on the service catalog they have developed in POB; Each individual IT service is created as a CI whereby it can be directly used in case management in the POB client Service Desk.
Through a self-developed module embedded in the Self Service Portal (SSP), the service catalog is shown in the POB SSP. It consists of two parts; A searchable service catalog for users, and a portal where system owners can maintain their services.
Herning will also be hosting a round-table discussion where they will talk about how they got to where they are today, and where they are heading next, including thoughts on connecting the service catalog with knowledge management.
Interested in the topic? Sign up for the conference here