The annual Scandinavian POB User Group conference was held in a virtual setting this year – and although most participants would have preferred to meet in person, the day went very well. The morning session had an interesting presentation by Herning municipality about using “Knowledge in the Self Service Portal” and an inspirational presentation by Wendia on “Automation using POB”. Both presentations can be found on the Scandinavian Conferences page.
The afternoon session featured Wendia/Serviceaide presentations on the way forward for Wendia after being acquired by Serviceaide, POB roadmap, virtual agents integrated to POB and the “POB G6 from A to Z” presentation by Kevin Goertzen, inspiring to make use of POB throughout the organization and for processes many may not have thought about formalizing. The Wendia/Serviceaide presentations will be uploaded to the Scandinavian Conferences page soon.
Recordings of the meeting sessions are available for download from Wendia’s ftp server, under the Webinar folder. Send a mail to Maja Seilund if you need help finding them.