IT projects are often related to a number of necessary changes. This is also true for ITSM projects and the implementation of (new) Service Management processes. In order to avoid stumbling blocks and insecurity, management needs to include all parties and employees concerned from the very beginning. And the whole team has to be guided thoroughly through the Change process. Jeanette Inderbitzin, PRINCE2® & HERMES® consultant and trainer is introducing the most important guidelines for successful Change Management in our ITSM Expert Talk Paper.
You can download Jeanette’s manual here (only available in German): http://www.wendia.com/de/leitfaden-change-management