Change Management Manual

Best Practice Taken from Practice: Change Management Instruction Manual Available

How to successfully change a running system? Eva-Maria Zeckey, recognized IT Service Management consultant gave a lot of useful advice and answers at this year’s annual POB User Group Conference for the German-speaking user community. With many years of practical experience as an IT and Service Desk Manager in one of Germany’s largest insurance companies with more than 16,000 end-users, Eva-Maria Zeckey has a lot to tell about the practical realization of Best Practices.

Her instruction manual about Change Management, a valuable practical guide about the basic foundation and the sustainable introduction of Change Management Processes, is now available for the POB User Group Community.

If you would like to get your copy, please send a mail to Miriam Gögelein,