“For the Business, the IT Service Desk Will Have an Even Higher Priority in the Future”:
POB User Group Conference D-A-CH, 23 – 24 October 2012
As the communicative interface between Business and IT, the value of the IT Service Desk will be rated even higher in the future, Hans-Peter Fröschle explains at this year’s annual POB User Group Conference in Oberstdorf, Germany. Together with experts of the industry Hans-Peter Fröschle, CEO of the itSMF organization in the DACH Region, made a strong statement about the value of the IT Service Organization for today’s and tomorrow’s business. With practically oriented workshops and break-out sessions on topics like Change Management, Service Catalogue and Business Continuity Management, the participants of the annual PUG Conference spent two days of intensive networking and knowledge exchange in Oberstdorf in the Southwestern part of Germany. Leisure activities included dinner at a local mountain hut and a walk through the wild and romantic Breitachklamm.
Documentation and presentations can be found on the EVENTS page.