Service Level Management was Theme of the Day

Yesterday, Frederiksberg municipality hosted the spring PUG theme day in Denmark. First presentation was made by Kim Skotte Larsen, Herning municipality, who showed their initial steps towards implementing SLM in their entire IT department. Second to speak was Allan Eriksen, Vordingborg municipality, who showed their way of handling contracts in POB – and emphasized the clear financial benefits of being in control of ones contracts. The meeting was a great success with a lot of networking and mutual inspiration among the participants – after lunch the participants were taken on a guided tour around the town hall that included a visit in the bell tower. Lykke Harrison, Wendia, rounded off the day by showing how SLA times can be used to differentiate and specify services on CI’s, and answering questions from the audience.