When Self Service and Automation Makes Life Easier for the Service Desk

Danish-speaking POB users are invited to a one-day event on 5 November, hosted by Herning municipality. Focusing on the new self service portal in POB G6, we will learn how RFC’s can be automated using cases and changes. In an ideal setup, only few incidents occur, as errors are prevented before they affect business – and with an automated handling of service requests the service desk have time for the more exciting challenges. Allan Eriksen, Vordingborg municipality, and Wendia’s Lykke Harrison will go into detail, showing how services are made in the portal, how triggers are set up, how web services are configured and much more.